Question 1

What are your Fees & Cancellation Policy?

Accepted Answer

Fees:
Updated fees are listed on the Owl Practice portal. Fees are subject to change with industry standards.

Fees apply whether the session is in-person, virtual or by phone and required on the day of the session otherwise subject to a late payment fee.

A therapeutic telephone session is the regular fee regardless of the length of the call.

Please use SparrowRecovery@outlook.com (mailto: SparrowRecovery@outlook.com)which is set up for direct deposit when transferring funds.

If your preference is to pay by credit card or bank card, please inform me so that I may process the payment. There will be an additional % added to the transaction when paying by credit card.

If payment has not been received on the date of service, the full payment shall be applied to your card on file. You may be charged a nominal fee + any additional administration fees.

You will be asked to provide your credit card or bank card at the point of booking.

Cancellation Policy:
Notice will be provided via written letter, email, or through the portal.

You are required to provide 48 hours (2 days) notice to cancel or shift an appointment.

If 48 hours is not provided, the full fee is specifically applied to non-attended appointments, and to be discussed with late cancellations, and late rescheduling which is expected on the original date of service.

At times I am asked to provide letters or documentation. There is a base fee of $320.00 allocating 2hrs to complete the note plus additional time if required.

Question 2

Which insurance companies provide therapy coverage?

Accepted Answer

SunLife, Canada Life (once Great West Life), Manulife, Green Shield Canada, Blue Cross Canada and other insurance companies have been known to provide coverage for clinical social work.

Question 3

What type of payment do you accept?

Accepted Answer

Payment is preferred before your appointment, but I also accept payments within 24 hours after the session.

I accept various methods, including eTransfer, debit card, credit card, and cash.

Please use SparrowRecovery@outlook.com (mailto:SparrowRecovery@outlook.com)which is set up for direct deposit when eTransferring payment.

Direct billing is available through select insurance companies, but please verify the details with your insurance provider before booking a session.

Receipts will be provided for insurance reimbursement purposes.

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